DESKTOP & SERVER MANAGEMENT
Below is a brief explanation of some of our Desktop & Server Management Offerings
DEVICE PATCHING
We have real-time visibility of the patch status of all the devices in your IT environment, including on and off-network devices. We ensure software patching across platforms, and easily address the complexities of patch deployment to ensure endpoint security.
VIRUS DETECTION
We employ a highly sophisticated End Point Detection & Response (EDR) solution that proactively stops, hunts, and sandboxes virus and other forms of compromise. Our EDR solution works on servers, workstations, mobile devices, Windows, Linux & MAC OS systems. It ties in with our firewall, switching and wireless hardware systems to form a highly secure IT system.
CONTENT FILTERING
Deny or Permit access to websites and applications based on active directory groups or other security parameters such as GEO location. Stop employees on company owned assets from accessing unwanted sites and applications weather they are in the office, on the road, or working from home.
MALWARE DETECTION
Unlike Viruses that have specific signatures and perform a predictable action, Malware works by compromising base level machine logic and working over time to compromise your system. Our EDR software system works in conjunction with external threat vector repositories to protect against Malware activation's to keep your systems secure.
SYSTEM INVENTORY
Our management platform inventories all of your desktop, server and network assets, including items such as hard drive space, processor utilization, installed applications and hundreds of other hardware and software related data points. With this information we can determine what platforms are under performing or having issues, ensure no unauthorized software sets are being installed, and make sure you know when your hardware sets are becoming end of life.
OS MAINTENANCE
Once we have access via our agent software we can manage and maintain your Windows, Linus, and MAC OS environments. That includes software patching, driver updates, and OS optimization such as registry cleaning and hard drive de-fragmentation.
DEVICE STANDARDS
One key to a well-run IT system is standardization. Our systems report on the various hardware and software systems in your organization, and we work with you to ensure that all of your system become standardized and compliant. This includes uninstalling outdated software, locking down system so end user can’t install unauthorized software or hardware sets, and even includes active security services such as disabling USB ports so that company files and other data can’t be easily moved off your network.
DEVICE STANDARDS
One key to a well-run IT system is standardization. Our systems report on the various hardware and software systems in your organization, and we work with you to ensure that all of your system become standardized and compliant. This includes uninstalling outdated software, locking down system so end user can’t install unauthorized software or hardware sets, and even includes active security services such as disabling USB ports so that company files and other data can’t be easily moved off your network.
SOFTWARE BACKUP
Our backup solution comes in a few flavors. The most basic is encrypting and backing up all of your important data offsite into the cloud. Our advanced solution incorporates an onsite storage solution that is also mirrored into the cloud for backup redundancy. Restores are quick and easy and can be done by your IT team or ours. Backup includes O365 email, as well as VM’s, on premise and cloud servers. Retention times vary based on your needs and regulation requirements.
SOFTWARE DEPLOYMENT
Our agent permits us to deploy any software set that you may require. This includes installing and removing software from various endpoints as well as customize the software deployments to certain groups and end users or types of end devices.
OS
SECURITY
As part of our security service we ensure that only the proper personnel in your organization has access to manage the server, workstation, MAC and Mobile Device Environment. This includes removing all unauthorized local admin accounts, changing local users accounts to standard user accounts, and in general locking down all of the various OS systems in play at your site.
HELP DESK SERVICES
As part of our monthly RMM service we take the day-to-day IT tasks away from your internal resources. We provide complete helpdesk services fro all of the hardware and software systems under our control. This includes but is not limited to servers, workstations, wireless and network systems, and even your firewall system.
REPORTS
We provide a litany of reports to our customers. Everything from hardware performance and software performance to internet access monitoring and even detailed system backup logs. If we do not have a specific report you need, chances are we can build a customized set of reports for your needs.